Legal

Terms & Conditions

Last Updated: 28 March 2026 Effective: 28 March 2026 Malaysia

These Terms and Conditions ("Terms") govern your access to and use of the website located at myfluxnest.site and the services offered by Elden ("we", "us", "our"). By accessing the website or engaging our services, you agree to these Terms. If you do not agree, please discontinue use immediately.

1. Definitions

"Agreement" means these Terms and Conditions, together with any Statement of Work or service agreement entered into between you and Elden.
"Service" refers to AI-related consulting, development, and analysis engagements offered by Elden, including AI for Claims Processing, Topic Modelling, and AI Opportunity Mapping.
"User" / "You" means any person or organisation accessing our website or using our services.
"Content" means all text, data, code, deliverables, and materials produced in the course of an engagement.
"We / Us / Our" refers to Elden, a business operating from 52 Jalan Tun Perak, 50050 Kuala Lumpur, Malaysia.

2. Acceptance of Terms

By using this website or engaging Elden for services, you confirm that:

You are at least 18 years of age, or you are accessing the site on behalf of an organisation and have authority to bind that organisation.
You have read and understood these Terms.
You agree to comply with all applicable laws in your jurisdiction.

Elden reserves the right to update these Terms at any time. Continued use following publication of updated Terms constitutes acceptance.

3. Service Description

Elden provides applied AI services to organisations. Our current service portfolio includes:

AI for Claims Processing — Automated document intake, information extraction, confidence scoring, and review routing systems. Engagement duration: 10 weeks.
Topic Modelling Service — Discovery and tracking of themes across large document collections or conversations. Engagement duration: 6 weeks.
AI Opportunity Mapping — A structured discovery process identifying where AI can add practical value across organisational functions. Engagement duration: 3 weeks.

Service availability is subject to capacity and suitability assessment. Elden reserves the right to decline an engagement if the requirements fall outside our current scope.

4. User Responsibilities

When using our website or engaging our services, you agree to:

Provide accurate and complete information when submitting enquiries or entering service agreements.
Not use the website for unlawful purposes or in ways that could harm Elden or other users.
Not attempt to probe, scan, or test vulnerabilities of the website or its infrastructure.
Not transmit any harmful, offensive, or unauthorised material through our contact forms.
Cooperate reasonably with Elden during service engagements, including making relevant personnel and documentation available as agreed.

Prohibited Activities

Reproducing, distributing, or publishing any part of the website content without written permission.
Impersonating any person or entity, or misrepresenting your affiliation with any organisation.
Using automated tools to scrape or extract data from the website.
Attempting to interfere with the normal operation of the website.

5. Intellectual Property

All content on this website — including text, design, code, and visual elements — is the property of Elden or its licensors and is protected under Malaysian intellectual property law.

You are granted a limited, non-exclusive, non-transferable licence to access and view the website for personal or internal business evaluation purposes only. This licence does not permit reproduction, modification, distribution, or commercial use of any content.

Deliverables from Service Engagements

Ownership of deliverables produced during a service engagement will be set out in the relevant Statement of Work. In the absence of a specific agreement, Elden retains intellectual property rights in methodologies, model architectures, and reusable components, while the client receives a licence to use the outputs produced specifically for their engagement.

6. Payment Terms

All fees are quoted in Malaysian Ringgit (RM) unless otherwise agreed in writing. Standard payment terms for our engagements are as follows:

A deposit of 50% of the engagement fee is due upon confirmation of the Statement of Work.
The remaining 50% is due upon delivery of the agreed final deliverables.
Invoices are payable within 14 calendar days of issue.
Late payment may result in suspension of work until outstanding amounts are settled.

Our current service prices are: AI for Claims Processing — RM 4,000; Topic Modelling Service — RM 2,300; AI Opportunity Mapping — RM 850. Prices are subject to change and do not include any applicable taxes.

Refund Policy

Deposits are non-refundable once work has commenced. If an engagement is terminated by the client before completion, fees for work completed to that point will be assessed and invoiced pro rata. If Elden is unable to complete an engagement due to circumstances within our control, a proportionate refund of fees paid will be issued.

7. Service Delivery Terms

Engagement timelines are estimates based on standard project conditions and reasonable client cooperation.
Delays caused by the client's unavailability, late provision of required materials, or scope changes may extend timelines accordingly.
Elden will communicate any material delay in writing as soon as it is identified.
The scope of each engagement is defined in the Statement of Work. Changes to scope require written agreement and may affect price and timeline.

8. Confidentiality

Both parties agree to treat all non-public information shared during an engagement as confidential. Elden will not disclose client data, documents, or business information to third parties except as necessary to deliver the agreed services, or as required by law. This obligation survives the conclusion of an engagement.

9. Disclaimers

This website and our services are provided on an "as is" basis. While we take care to ensure the quality of our work, Elden makes no representations that:

The website will be continuously available or free from errors.
Any specific business outcome will result from the use of our services.
AI models or systems we develop will perform identically across all data environments.

Results from AI services depend significantly on the quality of the data, infrastructure, and operational context provided by the client. Elden does not offer professional legal, financial, or medical advice.

10. Limitation of Liability

To the maximum extent permitted by Malaysian law, Elden's total liability to you arising from or related to these Terms or any service engagement shall not exceed the fees paid by you in the three months preceding the event giving rise to the claim.

Elden shall not be liable for any indirect, incidental, special, or consequential loss, including but not limited to loss of revenue, data, or business opportunity, even if Elden has been advised of the possibility of such damages.

11. Indemnification

You agree to indemnify and hold harmless Elden, its directors, and employees against any claims, losses, or expenses (including legal costs) arising from your breach of these Terms, your use of the website, or your provision of inaccurate information in connection with a service engagement.

12. Termination

Either party may terminate a service engagement by providing written notice. The notice period and consequences of termination will be specified in the Statement of Work. Elden reserves the right to terminate website access for any user who breaches these Terms.

Sections covering intellectual property, payment, confidentiality, limitation of liability, and governing law shall survive termination.

13. Dispute Resolution

We would prefer to resolve any dispute informally. If you have a concern, please contact us at [email protected] and we will make reasonable efforts to reach a resolution within 30 days.

If informal resolution is not possible, disputes shall be submitted to mediation administered by the Malaysian Mediation Centre before proceeding to litigation.

These Terms are governed by the laws of Malaysia. Both parties submit to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.

14. General Provisions

Entire Agreement: These Terms, together with any applicable Statement of Work, constitute the entire agreement between you and Elden for the subject matter described.
Severability: If any provision is found to be unenforceable, the remaining provisions continue in full force.
Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of future enforcement rights.
Assignment: You may not assign your rights or obligations under these Terms without Elden's prior written consent. Elden may assign these Terms as part of a business transfer.
Notices: Legal notices to Elden should be sent to [email protected] or to the postal address above.

15. Contact Information

For questions about these Terms, please contact:

Email: [email protected]
Phone: +60 3-2617 4385
Address: 52 Jalan Tun Perak, 50050 Kuala Lumpur, Malaysia